When a power outage traps six different groups of New Yorkers inside elevators on Christmas Eve, they find that laughter, romance, and a little holiday magic will get them through - and change their lives in unexpected ways. A heartless real estate tycoon (Patrick Stewart) clings to life in a precarious construction elevator hundreds of feet off the ground.

Unexpected relationships bloom for a musician (Cheryl Hines) stuck with her dysfunctional orchestra mates, as well as an aspiring fashion photographer (James Roday) confined with the introverted paralegal in his apartment building (Julianna Guill). A crass HR manager (Max Casella) trapped with an employee he just fired (Jon Heder) and a cynical doctor (Gary Cole) transporting his terminal patient are forced to reconsider the way they think about others in this all-star ensemble comedy that proves that in a city of eight million, you never know who you might get stuck with.