In a shocking twist, , whose videos on YouTube had received million of hits, lost to a dance troupe named Diversity on "" after the Saturday, May 30 final. The voting ballot put Susan in the runner-up position, ahead of saxophonist Julian Smith who finished third.
Despite the news circulating that Susan almost quit the show due to the amount of pressure put on her, she delivered a reprise of "I Dreamed a Dream". Judge Piers Morgan, in particular, was very vocal about his support of her, saying "I'm not supposed to favor anyone, I should be impartial, but you know what, forget it. That was the greatest performance I've seen in Britain's Got Talent history. You should win this competition. I loved it!"