Todd's excited: his air-shipped box of genuine St. Louis-style barbeque ribs has arrived. The curious call center team gathers around as their boss tears open the box only to discover the meat's teeming with cockroaches. Some of the cockroaches take wing, with one landing on Rajiv and crawling up his shirtsleeve and onto his back. Trying to squash the bug, the call center team takes gleeful turns swatting Rajiv.
Tonya's used her airline connections to get Todd a discount ticket back to the U.S. for the holidays. Todd's touched, but feels it might be too large of a gesture for where they are in their relationship. But Tonya insists. With the holidays approaching, Todd's definitely been feeling more homesick. He tunes in to a webcam call with his friends back home who are preparing to watch football. With the team looking on, Todd explains some of the peculiarities of American football fandom - like painting your team's colors and logo on your naked chest. He makes a plan with Charlie to go watch the game at a local bar.
Rajiv's increasingly irritated with the call center team. Todd's lax attitude and style is making them soft; they're personalizing their workspaces and acting unprofessionally. He starts a lecture on workplace comportment and attire just as Todd breezes in wearing his Kansas City Chiefs jersey. Todd rejects Rajiv's ideas, telling him the team's workplace attire is just fine for people working the phones.
Todd starts to suffer from a critical mistake he made earlier in the day: eating food from a street vendor. His stomach rumbles and roars as he breaks into a sweat and races for the men's room.
Charlie arrives, excited to go watch the game with Todd at a local bar. But as much as he may want to see his beloved Chiefs, Todd's barely able to leave the bathroom. The street food poisoning has left him weak, pale, and sweaty. Charlie recalls his own rookie mistakes with street food.
With Todd out sick, Rajiv does not hesitate to take full advantage of his position of power, exhorting his workers to dress professionally and be on time. I am Todd now, he tells the beleaguered team. But he's having trouble making some simple business decisions and seeks out a psychic.
Recuperating at his rooming house, Todd's happy to get a visit from Charlie, Asha, Manmeet, Gupta, Madhuri and Asha. They've come to cheer him up with an authentic tailgate party. The IT team has downloaded the Raiders-Chiefs game and the gang watches together on the couch.
Todd recovers and heads back into the call center, where he finds an exhausted Rajiv. In trying to make a sound business decision about which calling plan to pick, he's worked himself ragged analyzing the various choices. He presents Todd with a 72-page report. Impressed, Todd realizes he should be giving Rajiv more responsibility. Go pick out our new copier, he tells his assistant. Excited by another chance to show his business acumen, Rajiv begins immediately over-analyzing the decision. Quickly overwhelmed by choice, he again turns to a local psychic who advises him avoid the extended warranty.