Fans are clearly not satisfied with the policy with someone urging SXSW to update its policy on Twitter, writing, 'How was anyone suppose to predict an epidemic canceling @sxsw when buying tickets last year.'
- Mar 11, 2020
AceShowbiz - Austin's SXSW and Miami's Ultra Music Fest were among festivals that decided to scrap off their plans amid Coronavirus outbreak. In addition to the cancellation, fans of both events further feel disappointed as they will seemingly not receive refunds from the festivals.
According to a Reddit post, Ultra sent an email to ticket holders which said that "ALL tickets purchased" will "be honored at either the 2021 or 2022 Ultra Miami event." The email also notified the ticket holders that they have 30 days to choose which event they will attend.
Meanwhile, the city of Austin revealed in a letter to SXSW badge holders that refunds would not be issued. However, 2020 registrants "can opt to defer their registration to 2021, 2022, or 2023."
The festival further explained in its refund policy, "SXSW does not issue refunds under any circumstances. Any and all payments made to SXSW are not refundable for any reason, including, without limitation, failure to use Credentials due to illness, acts of God, travel-related problems, acts of terrorism, loss of employment and/or duplicate purchases. SXSW will not issue refunds for Credentials that have been revoked."
Fans were clearly not satisfied with the policy with someone urging SXSW to update its policy on Twitter. "How was anyone suppose to predict an epidemic canceling @sxsw when buying tickets last year. This no refund policy needs to take into consideration that the event was cancelled by the city and a lot of people didn't decide to cancel their tickets. @sxsw please update your policy," the person tweeted on Tuesday, March 10.
Another user added, "I'm ashamed of @sxsw - as citizens from the city it's f***ing horrific you wouldn't refund tickets to hard working people around the world who wanted to support you. Good luck coming back from this."
Ultra was also slammed for the same reason. One comment read, "This is for @ultra you big fat white nasty smellin fat b***h why you took me off the mothaf***in schedule wit cho triflin dirty white racist a** big fat b***h oompa loompa body a** b***h I'm comin up there and I'm gon beat the f**k outta you b***h run me my f***ing refund."
Another fan gave Ultra his "official notice" that read, "Dear @Ultra, While we begrudgingly understand this is out of your control, the business you choose to practice is not. If you don't do right by your 'Ultranauts' and refund us our money, we will never support you again. Signed, Ultranauts."
