AceShowbiz - Abby Lee Miller had a not-so-pleasing experience with American Airlines when she used its service for her travel over the weekend. The "Dance Moms" star blamed the company for a recent incident where she fell out of her wheelchair shortly after her plane arrived at the American Airlines gate at Pittsburgh International Airport.
Calling out the company, Abby shared on Instagram a picture from the incident and explained in the caption of the post that she couldn't "get up" after the fall. "Let's just say my transfer from the Isle Chair to my own chair didn't go so well!" she wrote. "The move should've happened on the bridge like usual and not in front of a hundred of ppl waiting to board. I shouldn't have had to ask for someone to call the paramedics and maybe the @americanair Gate Mgr should've at the very least asked if I was ok?"
Fortunately for her, staff at the airport was "very kind" to her. She even had "hot firemen" helping her to get on her feet, "into my chair & on my way!!!" In the comment section of the post, Abby revealed that she was still "stiff and my body aches" after the fall, adding that her "right hip & knee [are] banged up" and her "Right shoulder is sore."
American Airlines has since issued a statement apologizing to the reality TV star and confirmed that it is currently conducting a review. "We are proud to serve customers of all abilities and are committed to providing a positive, safe travel experience for everyone who flies with us," the statement read. "We are concerned by the issues raised by Ms. Miller regarding her recent experience at Pittsburgh International Airport and are working with out team at PIT and our contracted special assistance vendor to review the incident."
The statement continued to read, "We have been in touch with Ms. Miller to apologize and are providing her a full refund as a result of her experience."