Hannah makes friends with Jessica and Alex, two other new students. Justin doesn't show up at school, and Hannah's mother finds something troubling.
On the tape, Hannah reminisces about her friendship with two other new students: Jessica, who moves frequently because her father is in the Air Force, and Alex, whom they met at a coffee shop. Jessica and Alex eventually become an item and stop hanging out with Hannah. When Alex breaks up with her, Jessica blames Hannah. In the present, Hannah's mother, Olivia, finds a note in her daughter's textbook that leads her to believe Hannah was bullied.