The Cloud 9 employees come together to help an ailing Mateo, and discover the difficulties of Health Care.
As Mateo (Nico Santos) turns to stranger and stranger home remedies for an ear infection, Amy (America Ferrera) and Jonah (Ben Feldman) decide to offer an alternative to Cloud 9's terrible health insurance plan. Meanwhile, Glenn (Mark McKinney) enlists Dina (Lauren Ash) to help him get medical attention for his own embarrassing condition.