The film follows American David Reynolds (Peter Facinelli), widowed from his Colombian-born wife, who flies to Bogota with his new fiancee (Sophia Myles) to retrieve his rebellious teenage daughter Jill (Nathalia Ramos). En route to the city of Medellin, a car accident leaves them stranded in a rundown isolated inn. When they discover the old innkeeper has locked a young girl in the basement, they are determined to set her free. But have they made a terrible mistake?