Through their lawyer, Guns N' Roses send a letter to Dr Pepper, requesting the company to apologize for their failure to deliver free soda and blasting their offer as a 'complete fiasco.'
Lawyer for Guns N' Roses and Axl Rose, Alan Gutman, has written to Dr Pepper Snapple Group Inc. CEO Larry Young to "clean the mess." Accusing the company for running a scheme that was "unmitigated disaster which defrauded customers," the band blast Dr Pepper for failing to deliver free soft drinks on the day "Chinese Democracy" hit the market on November 23.
Furthermore, on the letter the rockers also ask Dr Pepper to provide extra days for their one-day offer. On top of that, they also require a written full-page apology in the New York Times, Los Angeles Times, USA Today, and The Wall Street Journal for the inconvenience.
Emphasizing the campaign as an "exploitation of my clients' legendary reputation and their eagerly awaited album" and "brazenly violated our clients' rights," Gutman seeks an "appropriate payment ... for the unauthorized use and abuse of their publicity and intellectual property rights," with a threat of legal action if an acceptable offer is not made.
Dr Pepper's web has reportedly been crashed due to overloaded entry from Guns N' Roses' fans who want to get coupons which are redeemable for one 20-oz Dr Pepper soda. In anticipation of that, the company have extended their offer for an extra day, but the website proves to be inaccessible for a substantial part of it. "Dr Pepper was completely unprepared for the traffic to its site," Gutman blasts in the letter, claiming the promotion as a "complete fiasco."